Complaints can be sent to hello@1530lab.in or submitted through the contact form.
1. Submit
Email hello@1530lab.in or use the contact form with the topic “Complaint.” Include the student name, cohort, issue, relevant dates and requested resolution. Do not include unnecessary sensitive information.
2. Acknowledge
The final process will state a specific acknowledgement window and provide a reference number.
3. Review
The case is assigned to someone who was not the sole subject of the complaint. Safeguarding and privacy concerns follow their specialist escalation route.
4. Respond
The written response summarises the facts reviewed, decision, remedy where applicable and escalation option.
5. Escalate
Families may request internal reconsideration and retain any rights available under applicable consumer, data-protection or other law.